Online Complaint Registration and Management System
ABSTARCT :
Online Complaint Management System provides an online way of solving the problems faced by the public by saving time and eradicate corruption.
The objective of the complaints management system is to make complaints easier to coordinate, monitor, track and resolve, and to provide company with an effective tool to identify and target problem areas, monitor complaints handling performance and make business improvements.
Online Complaint Management is a management technique for assessing, analyzing and responding to customer complaints. Complaints management software is used to record resolve and respond to customer complaints, requests as well as facilitate any other feedback.
EXISTING SYSTEM :
In existing systems, there is not a facility to send the notification to the client device once the complaint registered by the client is processed. So, the user has to check the application every time to get the status of the application.
But in our Application, once the app is installed on the user’s phone then and the unique token will be generated for the device and sent immediately to the web server.
Later when the request is processed this token id which is stored in the web server is used to send the cloud notification targeting the particular device. We can also send the image notification to the user, which includes the pictures attached by the user when he/she registers the complaint.
DISADVANTAGE :
System Downtime: The system may experience technical failures, leading to downtime and hindering the registration of complaints.
Digital Literacy: Not all individuals are comfortable using digital platforms, particularly older adults or those with limited technological skills, which can create barriers to submitting complaints online.
Security Risks: Online systems can be vulnerable to hacking, leading to potential exposure of sensitive personal data if security measures are insufficient.
Management Overload: An online system may lead to an overwhelming number of complaints, especially if it is easy for users to submit issues. Managing this high volume could strain resources.
Difficulties in Complex Issues: For complex complaints, automated responses may not be sufficient, and users may feel that their issue isn't being addressed thoroughly.
PROPOSED SYSTEM :
The Complaint Interface empowers users to register complaints comprehensively. Officer Interface caters to organizational staff, assigning and resolving complaints while maintaining transparent communication with users.
The Registration Module ensures user data integrity and uniqueness essential for precise identification of the complaints raised by users. Subsequent to registration, the Login and Authentication system grants secure access to tailored interfaces.
In cases of forgotten passwords, a Password Recovery module provides a swift solution via email confirmation. Crucially, the Admin controls play a pivotal role in governing data flow, user access, and optimizing system functionality, enabling the generation of specific time tables based on user input criteria.
Together these interconnected modules aim to streamline complaint management, fostering a seamless and efficient experience for both users and organizational personnel.
ADVANTAGE :
24/7 Availability: Users can submit complaints at any time of the day, regardless of business hours, making it convenient for people in different time zones or with tight schedules.
Real-Time Updates: Users can track the status of their complaints in real time, allowing for better transparency and visibility of the complaint’s progress.
Easy Data Storage: Complaints and related data can be stored in a centralized database, making it easy to access, organize, and analyze complaints.
Clear Process: Users can see the entire process of complaint resolution, which enhances trust in the system and ensures accountability.
Reduced Operational Costs: The system reduces the need for manual paperwork, phone calls, and in-person visits to file complaints, leading to savings in administrative costs.
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