Automated chatbot web app
ABSTARCT :
One of the most important features of any online service is the quality of its customer care. However, with the development of NLP tools, businesses are considering automated chatbot solutions to keep up with the increasing demand for their products and services.
In view of this, the chatbot was developed using AIML java interpreter library Program AB which helps match input and output predefined in the AIML file. AIML (Artificial Intelligence Markup Language) was used to preprocess and train the bot using ready-made AIML file for FAQ questions.
Also, vaadin was used to build a web UI to interact with the trained AIML bot. Finally, a google script was written to translate from any language to English for the bot to understand and send the response in the preferred language of the user. Findings showed that the response time of the bot is dependent of the network, as the design gave a score of 70%, 80%, 90% and 90% for load testing, stability, reliability testing and usability testing, respectively.
Also, the bot is compatible with different operating systems, both for forward compatibility and backward compatibility having a score of 95%. The bot was able to answer customer questions, enquiries and complaints and the response time of the bot depends on the strength of the network since it is web based.
Hence, the system provided a simple, cheaper, and durable customer financial and payment application service. Since chatbots cannot answer all questions, businesses that decide to implement them should ensure that they have enough protections in place against attacks and that routine requests are standardised to ensure optimal performance.
EXISTING SYSTEM :
This system leverages advanced technologies such as Natural Language Processing (NLP), Machine Learning (ML), and Artificial Intelligence (AI) to understand, process, and respond to user inquiries, offering a seamless conversational experience.
The chatbot can handle a wide range of tasks, from answering frequently asked questions (FAQs) to processing complex requests, depending on its design and functionality. The architecture typically consists of several core modules, including User Interface (UI), which displays the chat window and enables user interaction, Dialogue Management to handle the flow of conversations, and NLP to interpret and understand user inputs.
Additionally, the system may feature Knowledge Base Integration for automated responses, User Authentication for personalized services, and Analytics to track performance and enhance the chatbot’s learning over time.
Chatbots can be integrated across multiple platforms, including websites, messaging apps, and social media, providing users with a consistent experience across various channels. Security measures are crucial.
DISADVANTAGE :
Contextual Limitations: Automated chatbots may struggle to understand the nuances of human language, including sarcasm, tone, and complex questions. They can provide inaccurate or irrelevant responses when they fail to grasp the full context.
Inflexibility: Many chatbots rely on predefined scripts or decision trees. If a user asks a question or makes a request that the bot wasn't programmed to handle, it may fail to provide an appropriate response.
Impersonal Interaction: Users may feel frustrated if the chatbot fails to address their needs or provides incorrect information. Human interactions often feel more personal and empathetic, which chatbots can't replicate.
Continuous Training: Chatbots require regular updates and training to ensure they handle new queries or changes in products/services. This ongoing effort can incur costs and require technical expertise.
Loss of Human Touch: Some situations, especially in customer service, may require empathy or understanding that an automated system cannot provide. Over-reliance on automation can make customers feel neglected or undervalued.
PROPOSED SYSTEM :
The proposed system is an educational chatbot that is used to provide the user with information regarding the college, student details, and CGPA the students.
It consists of the database of the students, a gallery of the college, and detailed information about the institution as required by the user.
The CGPA can be acquired by providing the user’s name and password to the system. The Chatbot will provide the correct details if the appropriate credentials are given.
ADVANTAGE :
Round-the-Clock Service: Chatbots can operate continuously without the need for breaks or downtime, providing users with support at any time of the day or night. This is particularly beneficial for businesses that cater to international customers across different time zones.
Reduced Labor Costs: Automated chatbots can handle repetitive tasks and basic inquiries, reducing the need for a large customer service team. This can significantly lower labor costs for businesses.
Quick Response Times: Chatbots can provide instant responses to user queries, which enhances the overall user experience by reducing frustration associated with waiting for human support.
Efficient Multitasking: Chatbots can simultaneously handle thousands of customer interactions, which helps during peak periods when human agents might struggle to manage high volumes of requests.
Lead Qualification: Chatbots can engage visitors on websites or social media platforms and qualify leads by asking specific questions or gathering relevant information. This can streamline the sales process.
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